As with all new console launches, especially when so many units in total are sold, a fair number of defective models have found their way into unlucky buyer’s hands, and in the case of the Xbox One, the symptom is a Blu Ray drive that makes a horrendous grindy noise, and in most cases with said noise, the inability to play physical copies of games.
While things like 1 year warranties exist for this exact reason, the fact of the matter is situations like this are rough near launch time due to such high demand and low supply of systems, and thankfully Microsoft has taken steps to make it up to those few unlucky customers the best way they can for the time being: Free digital games!
Anyone with a defective system and has been in contact with Microsoft Support is being given their choice of one of four digital games, meaning they can play them without the need of their defective disc drive for the time being, until the unit can be properly fixed/exchanged. Available choices include Dead Rising 3, Ryse: Son of Rome, Forza Motorsport 5, and Zoo Tycoon, all of which are currently exclusive titles to the system. While getting a defective system in the first place of course is terrible, it’s good to see Microsoft taking steps to insure that their loyal day one purchasers are still able to play and enjoy their system right away.
Source: Tech Spot
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